Refund policy

Return, Refund & Replacement Policy

Last Updated: June 9, 2026

This Return, Refund & Replacement Policy applies to all purchases from Closets Warehouse.

Closets Warehouse is a warehouse-direct, pickup-only business. We are able to offer lower pricing by keeping fulfillment simple, inspecting orders with customers at pickup, and making sales final once the order is accepted and removed from the warehouse.

Please read this policy carefully before placing an order.

1. Policy Questions

For any questions about this Return, Refund & Replacement Policy, contact us at:

Closets Warehouse
Email: office@closetswarehouse.com

Customers may be required to provide the order number, receipt, proof of purchase, photos, and other information needed to evaluate an issue, cancellation request, replacement request, or approved refund.

2. Warehouse-Direct Pricing and Pickup Inspection

Closets Warehouse is able to offer warehouse-direct pricing by keeping fulfillment simple, pickup-based, and final at the time of customer acceptance.

To help provide a clear and positive pickup experience, Closets Warehouse reviews the order with the customer or the customer’s authorized pickup person at the time of pickup. This inspection is intended to confirm that the visible parts are present and in acceptable visible condition before the order leaves the warehouse.

The customer is responsible for participating in the pickup inspection before signing for the order. Once the order is inspected, signed off, loaded, and removed from the warehouse, the order is considered accepted by the customer.

Because the customer has the opportunity to inspect the order before leaving, Closets Warehouse does not accept returns, refunds, exchanges, or damage claims after pickup acceptance, except as expressly required by law.

3. Pickup-Only Orders

All orders are pickup-only unless Closets Warehouse expressly agrees otherwise in writing. We do not ship products.

The customer is responsible for picking up the order at the designated Closets Warehouse pickup location during the scheduled pickup date and pickup window.

The customer is also responsible for bringing a suitable vehicle, any required loading assistance, and appropriate protection materials, including blankets, padding, straps, tie-downs, or other materials needed to protect the order during loading and transportation.

Closet components may be large, heavy, and fragile. Products may consist of loose or flat-packed panels, shelves, rods, drawer components, hardware, and related parts. Products are not packed for parcel shipping and may not include boxes, padding, blankets, wrapping, or protective shipping materials.

4. Authorized Pickup Person

The customer may designate another person to pick up the order.

Any person who picks up the order on behalf of the customer will be treated as the customer’s authorized representative. Inspection, acceptance, and signoff by the authorized pickup person will be binding on the customer.

5. No Unauthorized Returns

Because all sales are final after pickup acceptance, Closets Warehouse does not provide a general return address or accept return shipments unless expressly approved in writing.

Items returned, dropped off, shipped, or brought back without prior written authorization from Closets Warehouse will not be accepted.

Any approved return, refund, cancellation, exchange, or replacement is subject to the terms of this policy and must be confirmed by Closets Warehouse in writing.

6. All Sales Final After Pickup Acceptance

All sales are final after pickup acceptance.

Once an order has been inspected, signed off, loaded, and removed from the warehouse, Closets Warehouse does not accept returns, refunds, cancellations, or exchanges, except as expressly required by law.

Pickup acceptance occurs when the customer or the customer’s authorized pickup person inspects the order, signs off on the order, and removes the order from the warehouse.

7. No Returns or Refunds After Pickup

Closets Warehouse does not provide returns or refunds after pickup acceptance for any of the following reasons:

  • Buyer’s remorse

  • Changed project plans

  • Incorrect product selection

  • Incorrect measurements

  • Product does not fit the intended space

  • Customer no longer needs the product

  • Customer cannot install the product

  • Customer failed to bring suitable transportation, padding, blankets, straps, or protection materials

  • Damage after the order leaves the warehouse

  • Damage during loading, transportation, unloading, storage, handling, assembly, or installation

  • Improper installation

  • Failure to properly anchor the product to the wall

  • Site conditions, wall conditions, flooring conditions, baseboard issues, door clearance issues, or obstruction issues

  • Misuse, modification, overloading, or failure to follow instructions

8. Inspection Before Leaving the Warehouse

The customer, or the customer’s authorized pickup person, must inspect the order before leaving the warehouse.

Before signing for the order, the customer should confirm that all visible parts are present and in acceptable visible condition. This includes reviewing panels, shelves, rods, drawer components, hardware, and other order components to the extent reasonably possible at pickup.

If the customer believes a visible part is damaged, missing, defective, or incorrect, the customer must notify Closets Warehouse before leaving the warehouse so the issue can be documented and reviewed.

Once the order is inspected, signed off, loaded, and removed from the warehouse, the order is considered accepted by the customer.

9. Wrong, Missing, Defective, or Damaged Items at Pickup

If a part is visibly damaged, missing, defective, or incorrect at the time of pickup, the customer must report the issue before leaving the warehouse.

If Closets Warehouse confirms before pickup acceptance that a required part is missing, visibly damaged, defective, or incorrect, Closets Warehouse may, at its discretion, provide a replacement part, repair the affected part, arrange a future pickup of the replacement part, issue a credit for the affected part, or provide another reasonable solution.

This policy applies only to issues identified and reported before the order leaves the warehouse.

10. Damage After Leaving the Warehouse

Closets Warehouse is not responsible for damage that occurs after the order leaves the warehouse.

After pickup acceptance, the customer assumes responsibility for loading, transportation, unloading, storage, handling, assembly, installation, wall anchoring, use, and site conditions.

Damage after pickup may include, but is not limited to, damage caused by:

  • Loading or unloading

  • Vehicle movement or improper transport

  • Lack of blankets, padding, straps, tie-downs, or protection materials

  • Dropping, dragging, bending, scraping, or impact

  • Moisture, weather, heat, or storage conditions

  • Jobsite handling

  • Assembly or installation

  • Improper wall anchoring

  • Modification, misuse, or overloading

If damage occurs after the order leaves the warehouse, replacement parts may be available for purchase. Closets Warehouse may, at its discretion, offer replacement parts at a discounted rate.

Any discounted replacement offer is voluntary and does not create an obligation to provide free replacements, refunds, credits, exchanges, or future discounts.

11. Replacement Parts

Replacement parts may be sold separately when available. Availability and pricing of replacement parts are not guaranteed.

Replacement parts may include panels, shelves, rods, drawer parts, hardware, or other components. Replacement parts may require pickup from the warehouse.

Closets Warehouse may choose to offer a discounted replacement part when a customer needs a replacement after pickup acceptance, but such discount is offered at Closets Warehouse’s sole discretion.

12. Exchanges

We do not offer exchanges after pickup acceptance.

If the customer needs a different product, different size, additional part, or replacement part after pickup acceptance, the customer may purchase a new product or replacement part, subject to availability.

Closets Warehouse may, at its discretion, offer discounted replacement parts when damage occurs after pickup acceptance, but any such discount is voluntary.

13. Customer Measurement and Product Selection Responsibility

The customer is responsible for measuring the intended installation space before placing an order.

This includes, but is not limited to, closet width, height, depth, closet opening, wall conditions, baseboards, flooring, doors, trim, obstructions, and any other site conditions that may affect installation.

Any minimum width, assembled width, height, depth, product fit information, or product guidance provided by Closets Warehouse is provided for general reference only. The customer remains responsible for confirming that the product is suitable for the intended space.

Closets Warehouse is not responsible if a product does not fit due to incorrect measurements, site conditions, installation limitations, or customer selection.

14. DIY Installation Responsibility

Closets Warehouse products are sold as DIY flat-pack closet components.

Unless separately agreed in writing, Closets Warehouse does not provide installation services and does not warrant installation, assembly, anchoring, site preparation, or third-party labor.

The customer is responsible for proper assembly, installation, tools, hardware suitability, fasteners, wall anchors, safe use, and compliance with all instructions.

If the customer is not comfortable installing the product, the customer should hire a qualified installer, handyman, carpenter, contractor, or other professional.

15. Wall-Anchoring Safety Warning

Closet towers and connected closet systems must be properly secured to the wall before use.

WARNING: Failure to properly anchor the product may result in tipping, instability, property damage, serious injury, or death.

The customer is responsible for anchoring the product to suitable wall structure according to the installation instructions. Different wall types may require different tools, fasteners, anchors, or installation methods.

Do not use the closet system until it has been fully assembled and securely anchored according to the installation instructions.

Closets Warehouse is not responsible for damage, injury, instability, tipping, failure, or unsafe conditions caused by improper installation, failure to anchor, unsuitable walls, improper fasteners, overloading, misuse, modification, or failure to follow instructions.

16. Product Use and Weight Loading

Products must be used only for their intended residential closet storage purpose.

Customers should not overload shelves, rods, drawers, panels, or connected systems. Weight should be evenly distributed.

Do not climb, hang from, sit on, pull on, or allow children to climb or play on the closet system.

17. Order Cancellations Before Pickup

Order cancellations before pickup may be approved or denied at Closets Warehouse’s discretion.

If an order is cancelled before it is staged, prepared, reserved, or scheduled for pickup, Closets Warehouse may approve a cancellation or refund.

Orders that have already been staged, prepared, reserved, customized, or scheduled for pickup may be subject to cancellation restrictions, restocking fees, or administrative fees.

18. Missed or Delayed Pickup

Customers are responsible for picking up their order during the scheduled pickup window.

If the customer misses the scheduled pickup window, Closets Warehouse may require the customer to reschedule.

Orders that are not picked up within the required timeframe may be subject to storage fees, restocking fees, cancellation, or other administrative fees at Closets Warehouse’s discretion.

19. Sale, Clearance, Special-Order, Custom, Discounted Replacement, and Gift Card Purchases

Sale, clearance, special-order, custom, discounted replacement, and gift card purchases are final and non-refundable unless otherwise required by law.

20. Approved Refund Timing

If a refund is approved, Closets Warehouse will submit the refund to the original payment method within 10 business days.

Additional processing time may be required by the customer’s bank, credit card company, payment processor, or ecommerce platform. Closets Warehouse is not responsible for delays caused by third-party payment processors or financial institutions.

If more than 15 business days have passed since Closets Warehouse approved a refund, please contact us at office@closetswarehouse.com.

21. No European Union Shipping

Closets Warehouse does not ship merchandise into the European Union. This policy is intended for pickup-only orders fulfilled from our Florida warehouse.

22. Policy Agreement

By placing an order, completing checkout, scheduling pickup, or picking up an order, the customer confirms that the customer has read, understands, and agrees to this Return, Refund & Replacement Policy.

This includes the customer’s responsibility to inspect the order before leaving the warehouse, the final sale policy after pickup acceptance, the customer’s responsibility for damage after pickup, and the customer’s responsibility for proper installation and wall anchoring.